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    (0-4 Years) Walk-In @ "TCS" : Agent – Global Application Service Desk : On 21 Feb - 4 Mar 2011 @ Gurgaon

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    Join date : 2011-01-29

    (0-4 Years) Walk-In @ "TCS" : Agent – Global Application Service Desk : On 21 Feb - 4 Mar 2011 @ Gurgaon

    Post by Admin on Sat Feb 19, 2011 12:06 pm

    (0-4 Years) Walk-In : Agents – Global Application Service Desk @ Gurgaon

    Job Position : Agent – Global Application Service Desk

    Job Category : BPO / ITES

    Job Location : Gurgaon (Candidates from Delhi/NCR only apply / Only local candidates apply)

    Desired Education : Graduation in any discipline (Mandatory)

    Desired Experience : 0 to 4 Years

    Shift Timing : Candidate should be flexible working in 24x7 environment.

    Reporting To : Team Leader

    Key Responsibilities :
    • Handle Incident and Service requests on phone, mail and ticketing tools.
    • Process implementation and update the same with any changes.
    • Responsible for recording, tracking and working on MIS.
    • Process Completion and preparation of process documentation
    • Adhere to agreed SLAs and meet them consistently.
    • Escalate to appropriate team if incident cannot be resolved within maximum first level investigation time limit
    • Update problem record to reflect latest progress of problem resolution
    • Contact support party for status update at regular intervals
    • Provide advance notification and updates to users on urgent changes that might have impact on service
    • Confirm resumption of normal service with user contact points at affected user locations after informed by support party that problem has been fixed
    • Engage Service Desk supervisors and team members on potential Service Desk improvement initiatives

    Person Specification

    Knowledge/Experience :

    • Graduation in any discipline (Under graduates not applicable)
    • Experience 0-4 Years in help-desk projects.
    • 1 year of experience on BFSI processes desired.

    Competencies/Skills :
    • Very strong communication (email & Voice) & analytical skills
    • Experience/ functional knowledge on Financial processes with focus on corporate banking domains.
    • Experience on web / system based applications
    • Experience on Ticketing tools + Microsoft Office Suite preferred.
    • Strong communication & analytical skills
    • Ability to gain knowledge quickly
    • Preference : ITIL certification
    • Good Project And Client relationship management.
    • Thorough knowledge of MS Office.
    • Ability to take ownership and work under pressure

    Interested Candidates kindly walk in directly for interviews at the below mentioned address:

    REF: KINDLY MENTION "MEGHA" AND "WEBSITE" ON YOUR CV/RESUME/BIODATA (COMPULSORY/MANDATORY)

    Walk-In Date : On 21st to 25th & 28th February 2011 to 4th March 2011 : 12 PM - 4 PM

    Walk-In Venue :
    TCS e-Serve International Ltd.
    3rd Floor, Tower A,
    DLF Building No. 6,
    DLF Phase - 3,
    Gurgaon - 122002

      Current date/time is Thu Apr 26, 2018 6:59 am